Return policy

Cancellation

We accept order cancellations before the product has been shipped or manufactured. If the order is cancelled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.

Returns (if applicable)

We accept product returns. Customers have the right to request a return within 14 days of receiving the product.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Customers will be charged shipping costs a maximum of one time (this includes returns); consumers will not be charged a restocking fee for returning a product.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email notification of receipt. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds (if applicable)

If you have not yet received a refund, please check your bank account again first.

Then, contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often a processing time before a refund is reflected. If you have done all of this and still have not received your refund, please contact us at service@igneiubjus.com.

Please contact our customer service team at service@igneiubjus.com to obtain the return address.